Terms & Conditions

1. General

1. These Terms and Conditions govern your purchase of products from Belle Hairline.
2. Belle Hairline reserves the right to amend these Terms and Conditions at any time without prior notice. The terms applicable to your order are those in effect at the time of purchase.
3. Belle Hairline reserves the right to refuse service or cancel orders at its sole discretion.

2. Payment

1. Orders are processed only after payment has been confirmed.
2. No cash payments are accepted.
3. All prices are quoted in South African Rand (ZAR) and are subject to change without prior notice.

3. Pre-Orders

1. Full payment is required before any pre-order is placed with suppliers.
2. Pre-orders are processed and dispatched only once full payment has been confirmed.
3. Estimated delivery timelines for pre-orders are provided as guidelines and may vary due to supplier or shipping delays.

4. Order Acceptance

1. Submission of an order does not constitute acceptance of the order by Belle Hairline.
2. An order is deemed accepted only once payment has been confirmed and an order confirmation has been issued.

5. Order Cancellation

1. Orders may be cancelled within 24 hours of placement, provided payment has not yet been made.
2. Once payment has been confirmed and the order has been processed, cancellations are not permitted.

6. Delivery

1. Estimated delivery time is 7–14 working days from the date of order confirmation.
2. Delivery is free nationwide — no delivery fee is charged at checkout.
3. Belle Hairline is not responsible for delays caused by courier services, customs processes, supplier delays, or circumstances beyond our control.
4. Risk of loss or damage passes to the customer upon delivery.

7. Product Quality

1. All hair products sold by Belle Hairline are 100% human hair and are sourced from reputable suppliers.
2. Each product is carefully inspected before dispatch to ensure it meets our quality standards.

8. Product Images and Descriptions

1. Product images displayed on the website are intended for illustration purposes.
2. Actual products may vary slightly in colour, texture, density, length, lace appearance, or styling due to lighting, screen settings, manufacturing variations, and individual product characteristics.
3. Belle Hairline makes every effort to ensure product descriptions are accurate but does not guarantee that all descriptions are error-free.

9. Product Care and Liability

1. Belle Hairline is not liable for any damage to products resulting from dyeing, bleaching, excessive heat styling, chemical treatments, improper installation, or improper maintenance.
2. Customers are responsible for following proper care instructions to maintain product quality and longevity.

10. Returns, Refunds and CPA Compliance

1. Due to hygiene and safety considerations applicable to hair products, Belle Hairline generally does not accept returns of opened, worn, installed, altered, or used products.
2. Belle Hairline complies with the Consumer Protection Act of South Africa.
3. Nothing in these Terms and Conditions limits or excludes any rights afforded to consumers under applicable South African law.
4. Customers may be entitled to remedies where products are defective, damaged, or not as described, in accordance with the Consumer Protection Act.

11. Defective Products

1. If a product is received in a defective condition, customers must notify Belle Hairline within 48 hours of delivery.
2. Customers must provide clear photographs and a detailed description of the defect.
3. Belle Hairline reserves the right to inspect and assess the product before determining an appropriate remedy.
4. Where a defect is confirmed, Belle Hairline may repair, replace, or refund the product in accordance with the Consumer Protection Act.

12. Exchanges

1. Items are eligible for an exchange provided they remain unopened and undisturbed in the original packaging.
2. To qualify for an exchange, customers must report the issue within 48 hours of delivery.
3. Belle Hairline reserves the right to inspect returned items before approving an exchange.

13. Pricing Errors

1. Belle Hairline reserves the right to cancel orders resulting from pricing errors, typographical errors, technical issues, or incorrect product information displayed on the website.
2. Where payment has already been received, customers will be refunded in full.

14. Privacy and POPIA Compliance

1. Belle Hairline respects customer privacy and protects personal information in accordance with the Protection of Personal Information Act (POPIA).
2. Personal information collected from customers will be used solely for: processing orders, providing customer support, communicating regarding purchases and deliveries, and complying with legal obligations.
3. Belle Hairline will not sell or unlawfully disclose customer information to third parties.

15. Force Majeure

1. Belle Hairline shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control.
2. Such circumstances include, but are not limited to: natural disasters, floods, fires, pandemics, strikes, government restrictions, transportation disruptions, supplier delays, power outages, and internet or telecommunications failures.

16. Limitation of Liability

1. To the fullest extent permitted by law, Belle Hairline shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of its products or services.
2. Belle Hairline's total liability for any claim shall not exceed the purchase price of the product giving rise to the claim.

17. Governing Law

1. These Terms and Conditions are governed by the laws of the Republic of South Africa.
2. Any disputes arising from these Terms and Conditions shall be subject to the jurisdiction of the South African courts.

18. Contact Information

For any questions or concerns regarding your order or these Terms and Conditions, please contact us:

• WhatsApp: 073 827 0712
• Email: bellehairline@outlook.com